Kathmandu Collection Handmade Tree Hemp Backpack

This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein

SHIPPING COST AND TRANSIT TIME:

We offer Free Shipping on all orders $60 and above at Fashions Envy to alleviate the extra costs to you. We give your item(s) a free ride to your doorstep!

Supplier Price Based:

We use Several Suppliers at Fashions Envy 

We have a $3.99 per Item(s)/Supplier Policy

If your Cart has items from different suppliers, you will only be charged 1 fee of $3.99 for each supplier, regardless of how many items you purchase from that same supplier.

You will receive Tracking Info for each Supplier

HANDLING & ORDER CUT-OFF TIME: 

Order Cut-off Time: 7:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders made after the cut-off time will be considered next day orders.

Handling Time: (1-3) Business Days (Monday to Friday)

Delivery Time: (1-8) Business Days (Monday to Friday)

Total delivery timeEstimated delivery time based on customer locationsAll destinations:2-11 business daysAll times vary depending on time of order (Specifically Weekend Orders) and delivery location. We will update you on your order as soon as possible. Our delivery takes between 1-8 Days after your order has processed.

We do our best to make sure your order is processed and shipped to you in a quick and timely manner. Rest Assured, we are a No Hassle Business, if you are not satisfied with your order, please let us know and we will ensure your satisfaction!

Delivery Terms:
We use USPS, FedEx, UPS, and DHL Express among other carriers to deliver our products

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us as soon as possible after placing your order at support@fashionsenvy.com or call Phone: +1856-287-7484

Cancellations

If you change your mind before your order has shipped, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.

Customer Support:

Business E-mail: Support@fashionsenvy.com

Business Address: 326 Hazel Ave, West Berlin, New Jersey, 08091 United States

Business Phone: +1856-287-7484

Returns & Refunds

If your not happy with your purchase for any reason, let us know right away, so we can start working on a resolution. Enjoy a No-Hassle Guarantee from Fashions Envy!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We have a 30-day return policy window, which means you have 30 days after receiving your item to request a return.

We offer a 7-day Full Refund and up to 30 days for a Store Credit which means, You have:

1-7 days to receive a Full Cash-back Refund.

8-30 days to receive a Store Credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To initiate your online return, complete the following steps:

1) Send an email to support@fashionsenvy.com and include the following information: 

• Your order number
• Reason for the return/exchange

2) When your return is accepted, you will then receive, from us via email, a Return Authorization Number and label to print out and attach to the return package. Please note, requests made over the weekend will be addressed the next business day. Once you have this number, please send the item to be returned to the address we provide.

Exchanges 
We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fashionsenvy.com.

You can always contact us for any return questions:

Customer Support:

Business E-mail: Support@fashionsenvy.com

Business Address: 326 Hazel Ave, West Berlin, New Jersey, 08091 United States

Business Phone: +1856-287-7484