Refund policy
Returns & Refunds
If your not happy with your purchase for any reason, let us know right away, so we can start working on a resolution. Enjoy a No-Hassle Guarantee from Fashions Envy!
We have a 30-day return policy window, which means you have 30 days after receiving your item to request a return.
We offer a 7-day Full Refund and up to 30 days for a Store Credit which means, You have:
1-7 days to receive a Full Cash-back Refund.
8-30 days to receive a Store Credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To initiate your online return, complete the following steps:
1) Send an email to support@fashionsenvy.com and include the following information:
- Your order number
- Reason for the return/exchange
2) When your return is accepted, you will then receive, from us via email, a Return Authorization Number and label to print out and attach to the return package. Please note, requests made over the weekend will be addressed the next business day. Once you have this number, please send the item to be returned to the address we provide.
You can always contact us for any return questions:
Customer support: 24/7
Phone: +1856-287-7484
E-mail: support@fashionsenvy.com
Address: 326 Hazel Ave, West Berlin, New Jersey, 08091 United States.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fashionsenvy.com.
Customer support: 24/7
Phone: +1856-287-7484
E-mail: support@fashionsenvy.com
Address: 326 Hazel Ave, West Berlin, New Jersey, 08091 United States.